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There’s no support portal and no ticket queue. There’s an email address, and it goes to a person who reads it.
Good things to email about: the Product Check got your business wrong, a recommendation was useless, something on the site is broken, or you want your data deleted. All four are genuinely useful to us.
The same address handles privacy and data-protection requests. Access, a copy of what we hold, correction, deletion, or an objection. There is no separate form: say what you want and it gets done. What we hold and why is set out in the Privacy Policy.
Should I Quit My Day Job? is operated from Leipzig, Germany. The postal address, and everything else § 5 DDG asks for, is in the Impressum.